How To fix No Link to Dispatcher on SimpliSafe

SimpliSafe is one of the most popular wireless home security systems. If you’re having trouble logging in to your SimpliSafe account, here’s how to fix the “No Link to Dispatcher on SimpliSafe” error.

When you’re away from home, you may use SimpliSafe’s home security system to keep an eye on your home.

However, as a smart home gadget, it must always be connected to WiFi or a cellular data plan in order to function properly, else, the keypad and base station will both display the SimpliSafe “No Link to Dispatcher” error message. It’s annoying to get this notice, but there’s an easy workaround.

What does the “No link to dispatcher on Simplisafe” mean?

The SimpliSafe “No Link to Dispatcher” issue means that your base station is no longer connected to the internet through WiFi or cellular. To restore the connection, disconnect the base station, remove one battery for 15 seconds, replace it, and plug it back in. It takes 1-2 minutes to reconnect.

The No Link to Dispatcher message will remain on the keypad and will be broadcast from the base station until you resolve the issue and restore a cellular or WiFi connection.

The No Link to Dispatcher error is announced by your Base Station or displayed on your Keypad when no active connection to the Dispatch Center. This error can be resolved by pressing any button on the keypad, which will establish a connection with the Dispatch Center.

This warning will persist if you do not have an active cellular connection. If the device has a cellular data plan, it is recommended to make sure that your SIM card and phone are connected to the internet before entering any settings.

How to Solve No Link to Dispatcher on SimpliSafe

To begin, you need to confirm if you have a Gen 3 SimpliSafe or an Original SimpliSafe before continuing. To find out which model you have, look in your user manual. As an additional option, you may look up your specific model on the SimpliSafe website and make sure the images match.

1. Reset SimpliSafe

Your version may have subtle differences in how to reset and cure faults, so double-check that you are following the instructions for your specific model.

If you have a SimpliSafe Generation 3 base station, you’ll need to reset it. If you’re having trouble connecting to WiFi or your mobile network, try doing this.

Here are the actions to take:

  1. Disconnect the power cord.
  2. Remove the battery cover screw using a Phillips-head screwdriver.
  3. Remove the battery entirely by removing the battery cover.
  4. Make sure there is no electricity by removing at least one of the base station’s batteries.
  5. Wait around ten to fifteen seconds before moving on.
  6. Replace the battery if it’s been removed.
  7. After re-sealing the battery compartment with the screwdriver, close it up again.
  8. Replacing the power adapter in the base station is simple.
  9. Wait a minimum of two minutes before continuing.
  10. Pressing Away or Home will arm or disarm the system, depending on your preference.
  11. Check to see whether the error notice reappears and that you have a fresh internet connection.

It is necessary to reset the SimpliSafe base station if you own an Original SimpliSafe.

To begin, adhere to these steps:

  1. Disconnect the power cord.
  2. Remove the battery cover by prying it off with a Phillips-head screwdriver and removing the screw. Do this by removing the battery cover, if it’s there.
  3. Remove the bottom battery of the base station and put the other one in its place. As a result, no power will be supplied to the system.
  4. Wait 10 to 15 seconds before continuing.
  5. Reconnect the wall adapter.
  6. Replace the battery if it’s been removed. Before reinstalling the battery, be sure to plug in the adaptor.
  7. Place the battery back in its place and secure the lid.
  8. Reinstall the screwdriver and reseal the container.
  9. Wait a minimum of two minutes before continuing.
  10. Check to check whether the connection has been reestablished in the SimpliSafe app’s settings by clicking on the settings icon.

2. Bring the Base Station close to the Window

Remove any potential cellular signal obstacles and interference by moving the base station closer to the window.

3. Connect to the Internet through WiFi

While the device is capable of using cellular data, a WiFi connection is more likely to result in optimal operation. Since the system will be linked to your local network rather than a remote dispatch center, this offers an option to use the Dispatch Center.

Strong cellphone signals aren’t always impossible to find. Every now and again, we’ve all seen dead zones or poor service regions where phone calls never seem to get through.

The SimpliSafe you’re using is connected to the same network, and as a result, it may encounter problems of a similar nature. So, try out your more reliable WiFi.

4. Get in touch with our Customer Service Department.

It’s possible that you’re dealing with a defective system or station if you’re getting the No Link to Dispatcher problem notice frequently and have to reset the base station.

Inform SimpliSafe’s customer service about the issue. They may be able to provide you with more advice or support. There’s also an online Help Center there if you want to go a little more into the issue.

5. Make the most of Your Warranties

It’s possible that if you haven’t had your SimpliSafe for very long and you’re always seeing this error message, your system was never actually functional, to begin with.

You should be especially concerned if you get this notification right away on your very first usage of the program. Make a phone call to SimpliSafe and describe the issue. Request a free replacement system by invoking your warranty rights.

All SimpliSafe equipment purchases and replacements are covered by a 3-year warranty, starting from the date of purchase. This includes items purchased via retail partners.


To sum it up, you should now have a functional system that you can use to protect your home. However, if you continue to encounter problems after doing the fixes outlined above, contact SimpliSafe customer service for assistance.