Sometimes it can be frustrating and confusing trying to figure out why your new Arlo camera keeps going offline. Arlo cameras are becoming more popular than ever before. You can use them to record and monitor your home, but Arlo’s software has a big impact on the performance of your camera system if you find that some or all of your Arlos keep going offline unexpectedly.
It’s frustrating when you have to take time out from what matters most in life – family and friends – just because one of these wireless security cameras goes offline for no apparent reason. If these problems are happening too often and in a way that is hampering your ability to use them properly, consider following these troubleshooting tips and solve the Arlo camera going offline issues.
Why Do My Arlo Cameras Keep Going Offline?
There are a few possible reasons why your Arlo cameras might keep going offline. One of the reasons your Arlo cameras may keep going offline is due to a poor Wi-Fi connection and poor connection between the Arlo base station and the Arlo camera. Another reason may be that the Arlo batteries are not plugged in properly thereby draining very fast.
There are a few things you can do if your Arlo cameras keep going offline. First, check to make sure that the camera is properly plugged in and that there is power flowing to it. Second, try connecting other devices to your network to see if the browser works correctly. Finally, reset your Arlo base station by pressing the reset button on the bottom of it.
How to Fix the Arlo Camera Offline Error?
To fix this issue, try reducing the distance between these devices and placing them close to each other. Make sure there’s no metal object in between the Arlo base station and the Arlo security camera; otherwise, it can cause an offline error.
Check the camera connection. You have to set your Arlo camera at a maximum of 300 feet (90 meters) from the base station. If your camera is farther away from the base station, it can be connecting and disconnecting because it’s too far away from the base station.
Make sure the location is covered by Wi-Fi and you truly have consistent internet. Your Arlo camera could be experiencing WiFi congestion and going offline. Place the camera where there are stable Wi-Fi and internet signals for optimal performance.
Confirm that your camera is connected to the base station through a sync cable. Examine the most recent recording for that camera. If the camera’s most recent video was shot a long time ago, the camera may be out of sync with the base station. If this is the case, the camera should be resynchronized with the base station.
If your Arlo camera becomes unresponsive after you change your router or modify your Internet network in any way, press and release the Sync button on the Arlo SmartHub or Arlo base station. The Internet LED should flicker for ten seconds before reconnecting your Arlo camera.
Finally, restarting the device is another approach to resolve the Arlo camera offline problem. On the Arlo base station, you may do a rapid power cycle. Typically, the issue is resolved by powering down the base station for two minutes and then powering it back on. Turning off your Arlo base station for two minutes usually fixes this problem
After restarting your Arlo camera, pay close attention to the LED lights.
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Pay attention to Arlo Security Camera LED indicator lights
The LED is not illuminated. Ascertain that the batteries are properly inserted and aligned. Ascertain that the batteries are not completely dead.
The LED quickly blinks blue. The camera is connected to a base station through a sync cable.
The blue LED blinks once. This shows that the camera is in the process of turning on for the first time. Thus, users must wait and observe for a minimum of 20–30 seconds until the LED stops flashing in this instance. Resynchronize the camera’s connection to the base station.
The amber LED blinks. Batteries should be replaced (they may be low or about to die).
If the camera’s LED begins to flicker blue, this indicates that your Arlo Go is linked to the cloud. In this instance, you can log out of the Arlo app and then log back in to resolve the offline issue.
If the Arlo camera’s LED light remains constant blue in color, this indicates that the Arlo camera is not set properly with your account. Check your Arlo account’s settings.
FAQ
Why isn’t my Arlo camera connecting to my phone?
One common reason for an Arlo camera not connecting to the app is a low internet connection. To fix this issue, try restarting your phone and Arlo camera, connecting them directly through Wi-Fi, or updating your app.
If these steps do not work, there may be a problem with your camera itself that needs to be fixed. If none of these solutions works, please contact Arlo Support for assistance.
How can I get my Arlo camera back online remotely?
Arlo cameras are one of the leading smart home security cameras on the market. If your Arlo camera is not working, you can try a few troubleshooting steps. The poor performance of the Wi-Fi connection can be the reason why your Arlo camera goes offline.
To get your Arlo camera back online, you need to troubleshoot the wireless connection between the base station and the camera. Single LED base stations to indicate that there are errors with the Arlo camera, while a solid blue LED indicates that it is connected to the internet. Slow-blinking amber represents a problem with connecting to the internet, and a solid green LED indicates that it is connected properly.
How do I reconnect my Arlo camera to the app?
Problems with Arlo camera connectivity can be fixed by following certain steps outlined in the article. One of the ways to reconnect an Arlo camera to the app is by following these instructions. Other methods for reconnecting an Arlo camera may also be available, depending on the issue you are experiencing.
Reconnecting an Arlo camera to the app can be done by following these steps:
- open the Arlo app
- go to your camera’s overview tab
- tap on the three lines in the top left corner (this will take you to Camera Settings)
- Under “Connected devices,” find your Arlo and select it. Then, follow the on-screen instructions.
- If you have multiple cameras connected, make sure that you are connecting to the correct one.
