Are you tired of the Swann camera constantly disconnecting? You’re definitely not alone! Many customers are experiencing the same problem, which reoccurs frequently.
It’s extremely inconvenient to have to manually reconnect the device every time. But don’t worry; there are several possible solutions to this problem that can help you get your Swann camera up and running again in no time.
In this article, we’ll go over the reasons why your Swann camera might be disconnecting as well as the troubleshooting steps to take to fix the problem.
With the tips and tricks outlined below, you can quickly identify the root cause of the problem and get your Swann camera back up and running. So keep reading to find out what you can do to get your Swann camera back in working order!
Why do my Swann cameras keep connecting and disconnecting randomly?
Swabb Security cameras go offline for three main reasons: power outages, loss of internet, or failure of the camera’s components (broken parts or wires).
When cameras won’t reconnect, moving them close to a router, installing an older version of firmware, rebooting the router and cameras, resetting the network on Android phones, clearing the cache on the Swann Android app, and replacing the router are all examples of quick fixes.
What causes Swann Cam’s frequent disconnections?
1. Wireless network connections
Low signal strength, slow speed, high latency, interference from neighboring channels, or traffic that exceeds the recommended limit can all result in wireless network disconnections with Swann Cam.
2. Device incompatibility
Device incompatibility is a major issue that can occur when using a Swann Cam. This happens when the camera is not compatible with the mobile device or the software on the device is outdated. Poor internet connections, communication issues, and other software-related issues can also cause incompatibility.
3. Weather conditions
The Swann Cams are designed to operate in a variety of weather conditions, but there are certain conditions that can cause the camera to disconnect from the network. The most common weather conditions that can cause Swann Cams to disconnect include heavy rain, strong winds, and extreme temperatures.
Moisture can accumulate on the camera lens as a result of heavy rain, resulting in blurry images. If the winds are too strong or gusty, they can also damage the camera.
Furthermore, extreme temperatures can cause the camera to disconnect due to temperature fluctuations.
4. Overheating
Incompatible mobile devices, subpar internet connections, out-of-date software, communication problems, and other software-related issues are just a few causes of Swann Cam overheating.
Additionally, the Swann App may cause issues if left outdated, and VPNs, IP masks, and other filters enabled on the network can also cause the device to overheat.
5. Interference
Brick walls, incompatibility with mobile devices, unreliable internet connections, out-of-date software, communication problems, other software-related issues, and the inability of Swann Plugs to support 5 GHz WiFi are just a few of the factors that can interfere with Swann Cams.
Other sources of interference with Swann Cams include the 2.4GHz WiFi band, which is prone to interference; a separate WiFi connection with a 2.4GHz band; insufficient bandwidth at home; and outdated firmware.
By minimizing physical obstructions and checking for interference from other WiFi networks and household electronics, Swann Cam users can ensure a stable connection and optimal footage quality.
How to Fix a Swann Camera That Keeps Disconnecting
1. Change Router Settings
Changing router settings can help fix a Swann camera that disconnects due to network connectivity issues.
Check the security settings on your router. Ensure the Security Mode/Level/Other is set to “WPA/WPA2” and the WiFi Mode is set to “802.11 b/g/n.” Also, ensure the 2.4 GHz band is enabled.
If the issue does not look fixable, you should contact your Internet service provider to fix it. After all, check to confirm whether the Internet connection is fixed.
2. Ensure a good connection to Wi-Fi.
To make sure you have a good WiFi connection, move your camera closer to your router in order to get a better connection. Try to minimize the number of physical obstructions between the camera and the router.
Make sure you have sufficient bandwidth at home. This could be because you are using a lower-tier broadband plan or because you are consuming too much bandwidth (downloading or uploading files or streaming from your computer).
If you are using multiple cameras or are constantly using motion-triggered recordings, you may need to upgrade your broadband plan.
3. Disconnect other devices.
Disconnecting other devices so that the Swann Camera will not disconnect is an easy process. All you need to do is unplug the devices from their power outlets, wait 1-2 minutes for them to discharge, and then reconnect them.
Apply this same procedure to the camera, router, base station, and any other device that may be connected to your network. Once all the devices are connected again, give them a minute to power up and connect to the network. Finally, open the Swann app and check the status of your cameras.
4. Check for software bugs.
To check for software bugs that are causing your Swann camera to disconnect, you should first check if there is a pending software update for your Swann camera. If so, consider updating it. Next, open up the Swann Cam app in the App Store and check if there is an option for an update. If yes, then update the app.
8. Contact Swann Support
If you are still unable to get your camera to work, you should contact Swann Support for assistance. To do this, you can go to their website and fill out a form with your details, or contact their support team by phone. They will be able to provide the necessary help to get your camera back in working order.
What can I do to improve the Wi-Fi connection of my Swann camera?
- Check the network settings: Go into your network settings on your phone to check if you are on a 2.4 GHz network. If you are connected to a 5 GHz network, forget that network and change the router settings to give you a 2.4 GHz signal.
- Check the Battery Level: Make sure your camera is not low on battery. If the battery has drained out, detach your camera from the mount and place it on charge.
- Move the Router Closer to the Camera: Move the router a little closer to the camera to ensure it is well within the router’s network.
- Update the Firmware: Open the Swann app and make sure the camera is updated to the latest firmware. Check for the latest updates on your camera and go about the upgrade process.
- Contact Swann Customer Service: If the issue persists, it is time to contact Swann customer service and send the camera for repair, as it might be a hardware issue at this point.
FAQs
Why does my Swann camera keep going offline?
This can be due to a number of causes, such as a poor internet connection, outdated camera firmware, or a low battery in the case of an outdoor Swann camera. In addition, a weak signal between the outdoor camera and the base station can also lead to the camera going offline.
What should I do if my Swann camera is offline?
If your Swann camera is showing as offline, then there are a few steps you can take to try to fix the issue. Make sure that your router is connected to the internet and broadcasting the same to your network. If there is an issue with your internet connection, try restarting your router and camera to fix the problem.
In addition, if you have a Swann outdoor camera that is showing as offline, it may be due to a low battery. To fix this, plug the camera into a power outlet and let it charge for at least two hours before setting it up in the app.
Why does my camera keep disconnecting from Wi-Fi?
The Swann camera could be disconnected from Wi-Fi for a variety of reasons, including distance from the router, physical obstruction between the camera and the router, or interference from other WiFi networks. To resolve the problem, move the camera closer to the router, remove any impediments, and check for interference from other WiFi networks.
Why did all my Swann devices go offline?
Poor internet connections, firewall settings that prevent the Swann app from working, interference from too many connected devices, and outdated firmware are the most common causes of Swann devices going offline. Low battery life in outdoor cameras is another consideration. Check your internet connection, update your app and firmware, and make sure there aren’t too many devices connected to the network to resolve this issue.
