Are you fed up with the Wyze camera that keeps disconnecting? You’re definitely not alone! Many customers are facing this same issue that resurfaces frequently.
It’s incredibly frustrating and a hassle to have to manually reconnect the device every time. But fear not, as there are several possible solutions to this problem that can help you get your Wyze camera back up and running in no time.
In this article, we will be discussing the reasons why your Wyze camera may be disconnecting, as well as the troubleshooting steps to take in order to resolve the issue.
With the tips and tricks outlined below, you can identify the root cause of the issue and get your Wyze camera back up and running in no time. So keep reading to find out what you can do to get your Wyze camera back in its optimal condition!
Why do my Wyze cameras keep connecting and disconnecting randomly?
The cause for Wyze cameras disconnecting and reconnecting randomly is unknown but could be due to recent software updates.
Quick Solutions include installing an older version of firmware, powering down and rebooting the router and cameras, reinstalling memory cards, resetting the network on Android phones, attempting to reset up cameras that won’t reconnect, moving cameras right next to a router, clearing the cache on the Wyze Android application, and replacing the router if the 2.4 GHz band becomes intermittent.
Unfortunately, Wyze may override these solutions by forcing one of their broken patches on the cameras.
What causes Wyze Cam’s frequent disconnections?
1. Firmware version
One of the main reasons why Wyze cameras are experiencing frequent disconnections is due to the updates to their firmware version. Many users have reported that their cameras started to disconnect and reconnect randomly after they updated to the latest firmware version.
This can cause cameras to not work one day and then work the next day, or even fail to reconnect no matter what they try. Other devices in the same network, such as cell phones, laptops, and other Wi-Fi devices, remain rock-solid connected.
2. Wireless network connections
Wireless network disconnections with Wyze Cam can be caused by a variety of issues, such as low signal strength, low speed, high latency, interference from adjacent channels, or traffic exceeding the recommended limit. To troubleshoot these issues, users should first conduct a speed test on their network to assess its strength, latency, and speed.
If the results of the test are out of the normal range, users should switch to a 2.4 GHz network or change the Wi-Fi channels of the router to give them the most efficient connection.
3. Device incompatibility
Device incompatibility is a major issue that can occur when using a Wyze Cam. This happens when the camera is not compatible with the mobile device or the software on the device is outdated. Poor internet connection, communication issues, and other software-related issues can also cause incompatibility.
4. Software updates
Software updates are important for the optimal functioning of a device. They are released to improve features and performance and fix bugs and security vulnerabilities.
Wyze Cam disconnections can happen when the camera’s firmware is not updated and the app on the smartphone is outdated. This can lead to connection issues, motion detection issues, and other issues.
5. Weather conditions
The Wyze Cams are designed to operate in a variety of weather conditions, but there are certain conditions that can cause the camera to disconnect from the network. The most common weather conditions that can cause Wyze Cams to disconnect include heavy rain, strong winds, and extreme temperatures.
Heavy rain can cause moisture to accumulate on the camera lens, thus resulting in blurry images. Strong winds can also damage the camera if they are too strong or gusty.
Additionally, extreme temperatures can cause the camera to disconnect due to extreme fluctuations in temperature.
6. Overheating
Overheating of a Wyze Cam can be caused by a number of factors, including incompatible mobile devices, poor internet connection, outdated software, communication issues, and other software-related issues.
Additionally, the Wyze App may cause issues if left outdated, and VPNs, IP masks, and other filters enabled on the network can also cause the device to overheat.
7. Interference
Interference with Wyze Cams can be caused by various factors, including obstacles such as brick walls, incompatibility with mobile devices, poor internet connection, outdated software, communication issues, other software-related issues, and the inability of Wyze Plugs to support 5GHz WiFi.
Other sources of interference with Wyze Cams include the 2.4GHz WiFi band which is prone to interference, a separate WiFi connection with a 2.4GHz band, insufficient bandwidth at home, and outdated firmware.
By minimizing physical obstructions and checking for interference from other WiFi networks and household electronics, Wyze Cam users can ensure a stable connection and optimal footage quality.
8. Software settings
Disconnection can be caused by several software settings, including improper DNS settings, WiFi security levels, and WiFi mode settings. It is important to ensure that your router is configured correctly to ensure that your Wyze Camera functions properly.
How to Fix Wyze Camera that Keeps Disconnecting
1. Update Firmware and App
Updating the firmware and app of your Wyze Camera can help fix any connection issues it may be having. Here are the steps you need to take to update the firmware and app for your Wyze Camera:
- Update the camera and the app. Go to the Device Details page and select Update Firmware to make sure your camera is on the latest version. At the same time, update the Wyze cam app on your smartphone.
- Look for any pending updates. Check to see if there are any updates available for the app or camera and install them if necessary. The Wyze app has an “Upgrade All” option that can be used to update all your devices.
- Update the camera firmware. In the Wyze app, go to the Account option on the bottom menu and then select Firmware Upgrade. Select the Wyze camera you want to update and then tap the “Update” button.
By following these steps, you should be able to fix any disconnection issues you are having with your Wyze camera.
2. Change Router Settings
Changing router settings can help fix a Wyze Camera that disconnects due to network connectivity issues. Here are the step-by-step instructions to resolve the issue:
- Check the Domain Name System (DNS) settings on your router/modem. Open the DNS settings option in the Router portal and enter the default DNS ( DNS 1: 8.8.8.8, DNS 2: 8.8.4.4 ) or the ISP-recommended DNS ones in these tiles. Save your changes and exit the portal. Refresh the router/modem and check for the issue now.
- Check the security settings of your Router. Ensure the Security Mode/Level/Other is set to “WPA/WPA2” and the WiFi Mode is set to “802.11 b/g/n”. Also, ensure the 2.4 GHz band is enabled.
If the issue does not look to fixing, you should contact the Internet Service Provider to fix this issue. After all, check to confirm whether the Internet connection is fixed.
3. Ensure a Good Connection to Wi-Fi
To make your you have a good WiFi connection, move your camera closer to your router in order to get a better connection. Try to minimize the number of physical obstructions between the camera and the router.
Make sure you have sufficient bandwidth at home. This could be because you are using a lower-tier broadband plan, or because you are consuming too much bandwidth (downloading/uploading files or streaming from your computer).
If you are using multiple cameras or you are constantly using motion-triggered recordings, you may need to upgrade your broadband plan.
4. Disconnect Other Devices
Disconnecting other devices so that the Wyze Camera will not disconnect is an easy process. All you need to do is unplug the devices from their power outlets, wait 1 – 2 minutes for them to discharge, and then reconnect them.
Apply this same procedure to the camera, router, base station, and any other device that may be connected to your network. Once all the devices are connected again, give them a minute to power up and connect to the network. Finally, open the Wyze app and check the status of your cameras.
5. Check for Software Bugs
To check for software bugs that are causing your Wyze camera to disconnect, you should first check if there is any pending software update for your Wyze camera. If so, consider updating it. Next, open up the Wyze Cam App in the App Store and check if there is an option for an update. If yes, then update the app.
6. Check Your Micro SD Card
If your Wyze Camera keeps disconnecting due to insufficient storage space or other issues, then here is what you can do to fix it:
- Check if your Wyze camera has enough storage space to save files. If not, then you should clean up the data to make free space and save important recordings on your PC or another storage device.
- Format the SD card in Wyze Camera. To do this, insert the card slot in the Camera’s base, open the Wyze app on your phone, tap the Home tab, select your Camera’s Live Stream, tap the Settings icon, choose Advance Settings > and then select Local Storage, and lastly select Format. Once you hear the sound “ding ding,” formatting is complete.
Finally, don’t go for cheap SD cards, buy a decent one as they can cause issues with drives over 32GB.
7. Perform a Hard Reset
Performing a hard reset on a Wyze cam that keeps disconnecting is a powerful solution, and should be attempted only if other troubleshooting steps have failed. To hard reset your Wyze camera, follow these steps:
- Plug the camera into the power outlet.
- Remove the microSD card, if installed.
- Press and hold the Setup button for at least 5 seconds.
- The status indicator should turn to solid yellow.
- When the LED light on the camera turns from yellow to flashing yellow, the reset process has started.
- Wait for the reset process to complete, which can take up to 5 minutes.
- Once the reset is complete, set up your Wyze camera in the app and test it.
Note: Before attempting this, double-check whether your WiFi/Internet connection is intact.
8. Contact Wyze Support
If you are still unable to get your camera to work, you should contact Wyze support for assistance. To do this, you can go to their website and fill out a form with your details, or contact their support team by phone. They will be able to provide the necessary help to get your camera back in working order.
What can I do to improve the Wi-Fi connection of my Wyze camera?
- Check the Network Settings: Go into your network settings on your phone to check if you are on a 2.4 GHz network. If you are connected to a 5 GHz network, forget that network and change the router settings to give you a 2.4 GHz signal.
- Power Cycle the Wyze Camera and Base Station: Do a power cycle of your Wyze Camera and base station to make sure everything is connected properly.
- Check the Battery Level: Make sure your camera is not low on battery. If the battery has drained out, detach your camera from the mount and place it on charge.
- Move the Router Closer to the Camera: Move the router a little closer to the camera to ensure it is well within the router’s network.
- Update the Firmware: Open the Wyze app and make sure the camera is updated to the latest firmware. Check for the latest updates on your camera and go about the upgrade process.
- Reformat the SD Card: If the issue persists, reformat the SD card of your Wyze camera.
- Check for Updates: Make sure your mobile application is up to date.
- Reset the Camera and Base Station: If all the above steps do not help, reset your camera and base station.
- Contact Wyze Customer Service: If the issue persists, it is time to contact Wyze customer service and send the camera for repair, as it might be a hardware issue at this point.
FAQs
Why does my Wyze camera keep going offline?
This can be due to a number of causes such as a poor internet connection, outdated camera firmware, or a low battery in the case of an outdoor Wyze camera. In addition, a weak signal between the outdoor camera and the base station can also lead to the camera going offline.
What should I do if my Wyze camera is offline?
If your Wyze camera is showing as offline, then there are a few steps you can take to try to fix the issue. Make sure that your router is connected to the internet and broadcasting the same to your network. If there is an issue with your internet connection, try restarting your router and camera to fix the problem.
In addition, if you have a Wyze outdoor camera that is showing as offline, it may be due to a low battery. To fix this, plug the camera into a power outlet and let it charge for at least two hours before setting it up in the app.
Why does my camera keep disconnecting from Wi-Fi?
The Wyze camera may be disconnected from Wi-Fi due to several reasons, such as distance from the router, physical obstruction between the camera and router, or interference from other WiFi networks. To resolve the issue, it is advised to move the camera closer to the router, minimize any obstructions, and check for interference from other WiFi networks.
Why did all my Wyze devices go offline?
Poor internet connection, firewall settings blocking the Wyze app, interference from too many connected devices, and outdated firmware are the main reasons why Wyze devices can go offline. Low batteries in outdoor cameras can also be a factor. To fix this issue, you can check your internet connection, update your app and firmware, and ensure there are not too many devices connected to the network.
