If you are using ADT’s home security cameras, you may experience an issue where the camera is not recording footage. Here, we explain what causes this problem and how to fix it.
- The reasons an ADT camera stopped recording
- How to Fix ADT camera not recording clips
The reasons an ADT camera stopped recording
The reasons why an ADT camera stops recording are due to misconfiguration. It may be due to a power outage, the battery dying, or the camera being too old.
When the motion detection settings are adjusted, it should take care of the issue. The camera will start recording again. “At home settings” are checked. This means that the “at home setting” is not correct.
The ADT camera stopped recording clips because of the following reasons:
- The system is not set to record at all.
- The minimum delay between triggered-camera clips is not correct.
- The option to record when the system is disarmed is checked.
- “At home settings” are checked.
- Motion detection is set too low. This means the camera does not record clips when someone walks into the frame or when they are moving.
How to Fix ADT camera not recording clips
It’s only natural that home security systems like ADT incorporate recording devices and cameras. Every video a camera captures gives the homeowner the information he or she needs to identify what steps need to be taken to prepare for the worst-case scenario and keep their family safe. However, what if your ADT camera isn’t capturing video clips as it should?
If your camera isn’t capturing any footage, try the following troubleshooting steps:
Verify if your ADT camera has power.
It’s possible that a power outage has rendered your ADT camera useless. You’ll have to get inside your camera to see whether there’s enough juice to get it going. A power light or indication is included with most ADT cameras to let you know when the camera is powered on.
ADT’s Blue series cameras require a battery pack. If clips aren’t being captured, it’s possible your battery isn’t fully charged.
Another sign of a power outage is a change in the program used to watch the footage. No signal from the camera means that it is not receiving power from the phone’s battery.
Make sure you have a good wifi signal.
Another problem with ADT’s outside wireless cameras is that they need a strong Wi-Fi signal to function. Video clips will not record properly if your Wi-Fi connection is spotty or unstable.
The best method to see if your Wi-Fi is working properly is to use the ADT app to access the cameras. If the signal strength is not strong enough, an indicator will be sent to let the user know.
If the Wi-Fi signal quality is poor, relocate the camera closer to the source of the Wi-Fi signal. This is the ADT Pulse Gateway for your home. Using a Wi-Fi extension can bring the signal to the device if relocating the camera closer isn’t a possibility.
Verify If There Is Enough Room For Storage In The Cloud
Make sure you have adequate cloud storage capacity to save your recorded video clip. Recorded clips may fail to upload if your cloud storage is full.
Using the ADT Pulse mobile app, you should be able to quickly verify this. For the most part, cloud storage is included with digital camera purchases. A 60-day video storage plan is available as an add-on to Blue by ADT’s 24-hour and 1-day plans.
By routinely deleting clips, you’ll be able to store more of them in the cloud. It’s a good idea to keep an eye out for new video clips, set up mobile app notifications, and then delete those that have already been seen.
Confirm That Your Adt Camera Is Set To Detect Motion
This is a problem that most new wireless camera users have. The mobile app for the camera offers motion detection features that may be accessible through ADT.
Because of this, the camera will not start recording until the motion detection settings are properly set up and activated. To guarantee that your camera records throughout the appropriate time period, you may need to modify the sensitivity, arming status, or recording time frame.
Update your Monitoring Software
As a general rule, you should keep your monitoring software up to date. When devices try to communicate with one other and you’re using an outdated version that hasn’t been updated in a while, issues might occur. Because of this, there may be misunderstandings regarding what should be recorded and what shouldn’t.
Downloading the most recent version of your software is typically as simple as heading to the ADT Pulse app on your mobile device or to the ADT website on your desktop computer.
You may also wish to check the software’s recording options one more time. If you’ve accidentally altered your camera’s recording settings, it won’t record anything when you turn it on. Changing a setting by accident is simple, so make sure everything is set up correctly before continuing.
Update Camera Firmware
Updating the firmware on your ADT camera is similar to doing it on your computer. It’s conceivable that you won’t always be able to achieve this without the assistance of a specialist. Make sure you read your vehicle’s owner’s handbook. Some cameras include a connection that connects to the central panel and updates the device’s firmware for you.
If this isn’t feasible, you’ll have to ask an ADT expert to assist you. Aside from that, make sure you verify with the system’s contract for any possible pitfalls before trying to perform anything like this all on your own.
When your camera stops recording, it can be caused by a number of different things. Some of the most common to check are the detection settings associated with the camera and the monitoring software on your computer and mobile device. If these are not correct, there is a chance that your camera will not pick up motion.
If your camera is not picking up and recording motion, your motion detection settings could need some tweaking. You may want to adjust the motion sensitivity settings. If the sensitivity settings are too low, your camera may not pick up movement or heat signatures.
You also need to make sure your monitoring software is up-to-date and that your recording settings are correct. If your camera’s motion detection settings are not enabled, your camera will not detect any motion at all.