Are you a Wyze Camera user who’s having issues troubleshooting why your camera keeps going offline? You’re not alone – with over five million users, the Wyze Camera is one of the best-selling home solutions, and many customers report that their camera keeps going offline.
Don’t panic – our experts have put together this helpful guide to help you understand the reasons why your Wyze Camera may be going offline, and how you can troubleshoot and fix the issue. We’ll walk you through the common causes and give you tips to help get your camera working again, so you can protect and enjoy your home!
- Why is my Wyze camera offline but working?
- Why does my Wyze Cam show offline but the Live Stream works?
- What are the reasons for the Wyze camera going offline?
- How to fix Wyze camera going offline but still working
- How Do I Get My Wyze Cameras Back Online?
Why is my Wyze camera offline but working?
The most common cause of a Wyze camera going offline is a weak or spotty internet connection. This can be caused by things like a faulty router or modem, outdated firmware, or the distance between the device and the camera itself.
To fix the issue, try moving the camera closer to the router to improve its connection. You can also try connecting the camera directly to your modem via Ethernet cable if possible.
Additionally, check to see if any power outages have been reported in your area, and consider using a surge protector or uninterruptible power supply (UPS) for added protection. If none of these solutions resolve the issue, then it might be time to reset your Wyze camera.
To do this, press and hold the reset button on the back of the device for 8-10 seconds until you hear a voice prompt saying “Restarting”. Wait a few minutes for it to reboot and reconnect to your Wi-Fi network before attempting to access it again.
Why does my Wyze Cam show offline but the Live Stream works?
The Wyze camera may show as ‘offline’ when it has become disconnected from the app, even though the Live Stream may still be working. This can be the result of a variety of issues, such as a poor internet connection, outdated camera firmware, or due to the base station.
In addition, a low battery can also lead to an outdoor Wyze camera disconnecting from the app. To fix this, you can power cycle the camera and check your internet connection, update the firmware, and check the battery levels.
What are the reasons for the Wyze camera going offline?
1. Internet Connection Problems
Poor internet connectivity can cause several problems for a Wyze camera such as:
- Being unable to connect to the camera’s servers or the internet, resulting in the camera being offline
- Intermittent or slow connection speeds, resulting in reduced video quality or the inability to access video feeds
- The connection dropped out, resulting in the camera being offline
- Inability to view live streams or access 12-second clips from each camera
- Delays in receiving notifications or alerts from the camera
- Unresponsiveness of the camera when trying to control settings remotely or access the camera’s settings through an app
- Issues with the camera disconnecting from the network, resulting in the camera going offline or being unable to reconnect.
2. Software and Firmware Updates
Software and firmware updates are essential for Wyze cameras as they help keep your feed secure and provide you with an up-to-date experience. Software updates are released periodically to fix bugs and introduce new features.
Firmware updates are also released periodically to keep up with the ever-changing security standards. Keeping your devices on the latest firmware version will protect your feed from unauthorized access.
You can easily check and update your camera firmware through the Wyze app by going to Account > Firmware Upgrade and selecting “Update” beside the camera name.
To make sure your cameras are always up-to-date, you can use the “Upgrade All” option to quickly update all linked Wyze devices.
Therefore, it is important to stay on the latest firmware versions available to ensure optimal performance and security.
3. Device Hardware Issues
Some of the device hardware issues that can cause Wyze cameras to go offline include faulty power outlets, internal hardware failure, hardware damage, faulty power cables, and power issues. The power issues could be caused by using the wrong type of adapter or cables, or cables too long (16 feet).
Additionally, there may be problems with the app, such as not allowing the app to function in the background or disabling background data restrictions on Android devices.
If all of these fixes do not work, it is possible that the camera may have suffered some internal hardware failure and needs to be taken to a professional service center. If the camera is under warranty, it may be best to replace it and get a new one.
4. App Settings and Software Glitches or Updates
App settings and software glitches that can cause a Wyze camera to go offline include: not having the latest version of the Wyze app installed, the app having caches, and not regularly updating the camera’s firmware.
To prevent the camera from going offline, users should ensure that the Wyze app is always up to date and install the latest update for the app whenever necessary.
5. Network Router and Wireless Connections
Using a faulty network router and wireless connections can cause several issues for Wyze cameras. Issues such as slow connection, no connection, or range issues, can all occur when the router is not properly configured.
One of the main problems with a faulty network router is that it might be using a WEP protocol network instead of a WPA/WPA2 protocol network. Wyze cameras do not work on WEP protocol networks as they are much less secure than WPA/WPA2 protocol networks.
Another problem is that the router might not be compatible with Wyze cameras. An Enterprise-Grade network, which is used on commercial systems and properties, will not work with Wyze cameras as they require a landing page, sign-in portal, or browser to complete the connection.
6. Cloud Server Issues
The main issue with the cloud server that causes the Wyze camera to go offline is a lack of communication with the server. This can be caused by a power cycle of the camera, an incorrect configuration of the router, or a slow internet connection.
The cloud icon is an indication that the camera is unable to communicate with the server, so sensors cannot be notified of their activity.
7. Cameras and Background Data Restrictions
Wyze cameras are designed for home-based networks and are not compatible with Enterprise Wi-Fi networks. Enterprise-grade networks are often used in commercial spaces and can come with a landing page and sign-in portal. Wyze cameras rely on WPA/WPA2 protocols for security, which is the most secure and default protocol on most routers.
In addition, while it is possible to use a Wyze camera with background data, there are certain restrictions. Wyze cameras can only support a certain amount of data usage without affecting performance, so it is important to keep an eye on the amount of background data the camera is using.
If the camera uses too much data, the stream could become unreliable or your device may freeze. To check the background data usage for your Wyze camera, you can use the Wyze app and view the data usage for your specific camera.
8. Power Outages and Disruptions
Power outages and disruptions can disable Wyze cameras in several ways. One example is a software glitch, which can cause the camera to go offline. To fix this, users should try power cycling the camera by plugging and unplugging it into the power socket.
How to fix Wyze camera going offline but still working
1. Check the network connection and router settings
If your Wyze camera is going offline but still working, check your internet connection. Ensure the router is connected correctly and try rebooting it if needed. If the camera works with another internet source, the router you were using may be faulty.
Next, take a look at your router’s settings. Make sure that UPnP (Universal Plug and Play) is enabled and that port forwarding for Wyze ports 80 and 443 is set up correctly.
You should also check the status of your network. Try connecting another device to the same spot you intend to keep the Wyze camera and see if you can access the internet.
2. Update Wyze camera firmware
Updating the firmware on your Wyze camera can help fix the issue of going offline but still working. To do this, you can use the Wyze app to update your camera’s firmware.
Here is a step-by-step guide on how to do this:
- Make sure the Wyze camera you intend to update the firmware for is already added to the app.
- Launch the Wyze app and go to Account from the bottom bar.
- Look for Firmware Upgrade.
- Select the Wyze camera that you want to update.
- Click on the Update option from the front of your camera name.
- If you can’t find the Update button, then it means your Wyze device is already running the latest available firmware.
- Once the update is complete, exit the app and check if your issue persists.
By updating the firmware, you may be able to fix the going offline but still working issue with your Wyze camera. It is important to stay updated with the latest firmware updates for your Wyze camera to avoid such problems.
3. Restart Wyze camera
If you’re experiencing an issue with your Wyze camera going offline but still working, you may be able to solve it by simply restarting the camera. Power cycling is often quite effective in resolving minor connection issues, and Wyze recommends rebooting the camera every now and then to avoid any offline problems.
4. Check camera settings and make sure they are correct
If your Wyze Camera is going offline yet still working, you should check the camera settings to troubleshoot the issue. To do this, you must first ensure that the Camera is properly connected to the Wyze App.
Once you have added the Wyze Camera, go to “Account” and check the device list to see whether the Camera is updated. If the update option is available, the Camera is not running to the latest version, and you must update it.
5. Try another WiFi network
If your Wyze camera keeps going offline, you may want to try connecting to another WiFi network.
Here are the steps to help you switch networks and troubleshoot any possible problems with your Wyze camera.
Make sure that your new WiFi connection is working and you’re connected to the internet. Do a quick test and pull up Google on your phone with WiFi on and make sure you can search and use the web.
If you suspect something is off with your internet, power cycle your router/modem by unplugging it for 60 seconds, then plugging it back in and waiting several minutes for it to reestablish a connection.
Check the status of your network. Go to the spot where you intend to keep the Wyze Cam and see if you can access the internet with another device. Make sure the signal strength for the Wi-Fi network is sufficient, and also run a ‘speed test’ to check the network speed.
It’s important to verify that both the download speed and upload speed are sufficient to view the feed in real-time with no latency on the Wyze app.
If you are connecting to an Enterprise Wi-Fi network, be aware that Wyze cameras are not designed to work on this type of network. These cameras are designed for home-based networks.
6. Reset your router
If your Wyze camera is going offline but still working, the simplest way to fix it is to reset your router. Resetting your router can fix glitches and minor connection issues. Here are the steps to reset your router:
- Unplug the router from the electric socket.
- Wait for 15 seconds.
- Plug the router into a power source and wait 1 to 2 minutes before turning it on.
- Wait until the LEDs on the router turn on before testing the connection.
- Connect with your Wyze camera and check the connection.
If resetting your router does not help, you can troubleshoot further. Wyze suggests that you power cycle the camera by plugging and unplugging it.
Additionally, you can check your internet connection, keep the Wyze camera closer to the base station, update the Wyze app or force quit it, and factory reset your Wyze camera.
7. Contact Wyze Support for additional help
If you have tried all the troubleshooting steps mentioned in this article and are still having issues with your Wyze Camera, you should contact Wyze Support for additional help. Here’s how you can do that:
- Visit the Wyze Home Support website.
- Click on the “Contact Us” option at the bottom of the page.
- Choose the product and issue you’re having from the drop-down menus.
- Fill out the form with your issue and contact information.
- Submit the form and you will receive a response from the Wyze team.
The Wyze team is there to help you with any issue you may have with your Wyze Camera. Feel free to contact them if you need additional assistance or further troubleshooting steps.
How Do I Get My Wyze Cameras Back Online?
To ensure that the Wyze camera stays online, it is important to check the router configuration, check the internet connection status, and make sure that the channel bandwidth is set to 20MHz.
Ensure That Your Router Is Connected to The Internet
To ensure that your router is connected to the Internet so that Wyze Cameras can be returned online, follow these steps:
- Check your internet connection and ensure that the router is correctly connected.
- If the router is not working, reboot it.
- If the camera is still offline, try using another internet source to check if it is working. If it does, then the previous router you were using is faulty.
- Ensure that your router’s internet connection is valid. Check on your phone or any other device that your router is connected to the internet and broadcast the same to your network.
- If your network has an issue, try fixing it before connecting your Wyze camera.
- If there is a power disruption or a drop in the internet connection, restart your network router and the camera.
- If the camera is still offline, try unplugging it from the power source, and plug it back in. Wait up to 5 minutes for the camera to restart. If it does not reconnect, press the button one quick time and let off.
- If the camera is still offline, you may need to reset your router and/or modem. To do this, unplug your router/modem for 60 full seconds and then plug it back in.
- If all else fails, factory reset your camera and set it up again following the setup instructions in your quick-start guide, or one of the related detailed articles.
Clear the Wyze App Cache and Reconnect the Camera
If your Wyze camera is showing as offline, prolonged cache build-up on your app may be the cause of the issue. To clear the Wyze app cache and reconnect the camera, you can follow the steps below.
For Android devices:
- Navigate to phone settings > select apps > find the Wyze app > tap storage > select clear cache.
- After clearing the cache, hit back once and select the “Force stop” option.
For iOS devices:
- Open the phone settings > select storage > under device storage, choose internal storage > select cached data > tap “Ok” to confirm.
- You can optionally restart your phone to effect the changes fully.
Once you have cleared the Wyze app cache, open the Wyze app and add the camera as a new device. To do this:
- Open the Wyze app and tap the top left ” + ” icon.
- Select “Add Device” from the pop-up.
- Choose your device category and select the camera type.
- Follow through with the in-app prompts as if you were setting up the camera afresh.
If this does not solve the issue, Wyze recommends restarting the camera. To do this, unplug the Wyze camera directly from the power outlet, wait 10 seconds until the camera discharges, and plug the camera back into the power outlet. Once you plugged in, re-initialize the camera.
If the camera still shows as offline, you may need to power cycle the camera. To do this, unplug the power cable from the camera, wait 1 – 2 minutes for it to discharge, and reconnect it to the mains. Wait for the camera to boot up (about 60-90 seconds) and try connecting to your camera again.
If all else fails, try reinstalling the Wyze app and reconnecting the camera. To do this:
- Delete your cam device from the Device Settings option.
- Press and hold the Reset button from the camera until you hear “Ready to connect”.
- Reinstall the Wyze app, and install it again from the Play Store or App Store.
- Launch the app, and click on Add device > Wyze cam.
- Enter your Wi-Fi name and password.
- Then scan the QR code with the Wyze camera.
- Name your Wyze camera.
Now check if the camera is showing online in a mobile app. If it still shows as offline, try restarting the camera, network router, the base for outdoor cameras, and any other device you might have on your network.
Update The Wyze App and Camera Firmware
Updating the Wyze app and camera firmware is the best way to get your cameras back online. Here are the steps you need to take to update both the Wyze app and your cameras’ firmware:
- First, make sure you have the latest version of the Wyze app installed on your device. Go to the Play Store on your device and check for updates to the app. If there is an update, download it.
- Once the update is completed, open the Wyze app.
- Tap the Account option on the bottom menu, then select Firmware Upgrade.
- Select the Wyze camera that you want to update, then tap the “Update” button beside the camera name.
- Give it a minute or two to complete the update if one is available.
- Once the camera is updated, check its status on the app.
- If you want to update the firmware of all Wyze devices, choose the “Upgrade All” option from the app.
By following these steps, you should be able to successfully update both the Wyze app and camera firmware, allowing your cameras to come back online.
Factory Reset your Wyze Camera
If your Wyze camera is not working properly, you may need to reset it. Resetting your Wyze camera will help to fix any glitches, remove caches, and restore the device to the default settings initially set by the manufacturer.
Here’s a step-by-step guide to resetting your Wyze cam:
- Connect the Wyze camera to a working power outlet.
- Remove the microSD card if any.
- Continuously press the Setup button for 5 to 10 seconds.
- The indicator light turns solid or blinks yellow. For Wyze cam v3, the LED indicator turns red.
- Wait for the reset process to finish. It can take up to 5 minutes, depending on your camera version.
- Once the reset process is complete, follow the in-app prompts to set up the camera again.
- After reconnecting the camera to your network, test it to check if the problem is fixed.
What does camera offline mean?
Camera offline means that the Wyze camera is not connected to the Wyze servers, and as such, you won’t see any live feeds or be able to make any changes to the camera’s settings.
This may be due to a disruption in the power supply, a poor signal between the camera and the base station, an outdated app or firmware version, a low battery for Wyze outdoor cameras, or a loss of network connection.
It is important to identify the problem before attempting to fix the issue, as this can help you determine the most effective way to resolve the Wyze camera offline issue.
Why Does Wyze Cam Keep Going Offline?
A Wyze Cam going offline can be a frustrating issue for users, as it can cause them to miss out on important events or activities. The cause of this issue can be attributed to a few different things, such as a weak or spotty internet connection, power outage or surge, or outdated firmware.
To prevent your Wyze Cam from going offline, it’s important to make sure that your router and modem are up-to-date, and that you’re using a surge protector or uninterruptible power supply (UPS) for added protection.
Additionally, you should make sure the camera is placed in an area with enough signal strength and that the firmware is updated on both the Wyze Cam and the Wyze app. If all else fails, a factory reset may be needed to resolve the issue.
How do I reset my WYZE camera offline?
Having trouble with your Wyze camera going offline? Don’t worry, you can easily reset it to the factory default settings and get it back online. Here’s a step-by-step guide on how to reset your Wyze camera offline:
- First, plug the Wyze camera into a working outlet.
- Next, remove the microSD card if any is present.
- Continuously press the Setup button for 5 – 10 seconds. The indicator light should turn to a solid or blinking yellow. For Wyze cam v3, the LED indicator will turn red.
- Let the reset process take its course. It can take up to 5 minutes, depending on your camera version.
- Once the reset process is complete, open the Wyze app and tap the “+” icon to begin the setup process.
- Select add device and then choose Cameras.
- Select your camera type and follow the in-app prompts for the setup process.
By following these steps, you should be able to reset your Wyze camera offline and get it back up and running. If you continue to have any issues, you may need to power cycle the camera, check your internet connection, evaluate the cables, and check router settings to ensure everything is working properly.
Does my Wyze camera need to have a microSD card?
Yes, your Wyze camera does need a microSD card. The official recommendation from Wyze is to use a card up to 32GB. You can also use a 64GB or 128GB microSD card, but it is important to format the card when you install it in the camera, as this will ensure that the camera is able to properly detect and use the card.
Additionally, when manually updating the Wyze cam, it is recommended to use a microSD card with 32GB capacity in the FAT32 format. Without a microSD card, the Wyze Camera won’t be able to store any data or footage.
What can I do if my Wyze camera keeps going offline?
- Check the status of your network: Connect another device to your network, go to the spot where you intend to keep the Wyze Cam and see if you can access the internet. Make sure the signal strength for the Wi-Fi network is sufficient. You could also run a ‘speed test’ to check the network speed.
- Power cycle the camera: Press and hold the reset button on the back of the device for 8-10 seconds until you hear a voice prompt saying “Restarting”. Wait a few minutes for it to reboot and reconnect to your Wi-Fi network before attempting to access it again.
- Connect the Wyze Cam only to the 2.4 GHz band: This is important as the 5.0 GHz band may not have enough range for the camera to stay connected.
- Check and update the Wyze Cam and app to the latest firmware version: Having the latest version of the app and firmware helps the Wyze Cam function better and keeps it from going offline.
- Factory reset your Wyze Cam: If none of these solutions resolve the issue, then it might be time to reset your Wyze camera. To do this, press and hold the reset button on the back of the device for 8-10 seconds until you hear a voice prompt saying “Restarting”. Wait a few minutes for it to reboot and reconnect to your Wi-Fi network before attempting to access it again.
If you’re still having trouble with your Wyze camera being offline after trying all these steps, it may be time to contact Wyze support for additional help. They will be able to better diagnose the issue and provide you with more specific instructions on how to resolve it.
Why does my WYZE camera keep showing offline?
The Wyze camera will show an offline status when it has become disconnected from the application, due to a weak or spotty internet connection, a faulty router or modem, outdated firmware, the distance between the device and the camera, a power outage or surge, or a low battery for outdoor cameras.
If the Wyze camera displays an offline sign, you won’t get a live feed or update your settings on the camera. This can be a source of frustration and disrupt the security of your home, as the Wyze camera is unable to monitor and keep you aware of any unusual activity.